Poor Quality Customer Service and Damaged Items Supp**** - Clicks Online

I ordered 16 Items through Clicks Online. My order went through on the 15th of May 2020, and the money was deducted off my account that day. The online tracking (which really isn't very user friendly) stated that the order was handed over to the courier on the 17th of May 2020 - Overnight delivery. The order arrived on the 21st of May 2020 - Not overnight, but with the COVID19 circumstances, I wasn't too worried about that. What annoyed me was the following: Firstly, the box wasn't sealed properly and was opening at the top when it was delivered. Secondly, there was a strong perfume smell emanating from the box. Thirdly, when I opened the box I found out why … The Body Wash I had ordered had broken open at the bottom of the bottle. Not just cracked, but basically smashed. The bottle was completely empty, and Body Wash was ALL over the bottom of the box. All my items that I had ordered were swimming in it. These included Food Items (Rice Cakes, Tea), Electrical Item (Hair Dryer), Hygienic Items (Razor Blades, Toilet Rolls, Facial Tissues to name but a few). Who packs food items loosely with Hygiene items - not even the packers in the shops do this - at least put these items in separate bags to protect them. I have taken photographs of all of this as evidence. I immediately went online and sent a complaint to your email: ***. This was at 2:16pm on the 21st of May 2020 - I heard nothing from Clicks via email or telephonically, so I called your call centre only to be told that I now had to wait 3 - 5 days for someone to contact me via email to assess what had been damaged. I was given a reference number this time (REF ***8). I am absolutely livid. 3 - 5 Days is unacceptable! I was already quite desperate for some items in my order, and will now have to go and buy them elsewhere, while I wait for Clicks to sort this out. And many of the items I ordered were on special. The same items at the same price had better be replaced, and they had better be replaced to my doorstep. I am completely disgusted by your customer service. I await a response in this regard.