Poor pharmaceutical service

<p>When a person visits a pharmacy it isn't usually for a pleasant reason so service from the pharmacists/ pharmaceutical assistants is important. <br />On more than one occaion I have been treated with less than courteous/ professional service and I find it to be more than unacceptable. </p> <p> </p> <p>Last month I visited the Fourways Mall branch where I was given a genertic for one of my monthly medications without being properly informed - I was too nervous to take it and called my doctor first (both time consuming and somewhat stressful). The manager at the branch was courteous but on the day i was being assisted by the pharmacist on duty, he seemed distracted and this resulted in the lack of communication regarding what I was being given. This goes against pharmaceutical practice but I accepted the verbal apology and 'moved on'. </p> <p> </p> <p>Today I went to Clicks in Sandton City where I stood for over 35 minutes because my script wasn't appearing on their system and they had to call the Fourways branch. On arrival I asked the pharmaceutical assistant on duty, Lerato, for 2 of the 3 medicatons as the 3rd one wasn't needed. After waiting a substantial time she gave me a sealed packet and sent me on my way to the till to pay. It was only when I arrived back to my office that I rea**** that she had in fact given me all 3 medications and ignored my request for th 3rd not to be included. </p> <p> </p> <p>I understand that medication can not be returned but I now sit with (costly) medicine I don't need and when calling the branch and speaking to the assistant I was told that I was wrong and didn't mention not wanting the 3rd medication listed my profile. I was with my colleague who can confirm that I definitely did not ask for the 3rd medicaiton but have been advised that it is against policy to acccept returns... </p> <p> </p> <p>I will try to change my script to another provider but this will cost me more time and money as I will need to get a rescript from my doctor so it just continues to inconvenience me. </p> <p> </p> <p>I find this service unacceptable and as a loyal patron and someone that require schedule 5 medication of a monthly basis, the undue stress and waste of time and money has left a very poor taste in my mouth. </p>