Poor Online Customer Service

On March 28th, 2024, I purchased prepaid water through the Clicks App, but I never received the token to load my water. After several calls and emails, I logged a complaint and finally received the token, but it did not work when I tried to load it.

I informed them via email that the token they gave me was not working, and they suggested I contact Conlog for assistance, but they were unable to help. I then requested a refund from Clicks, who informed me there is a 20-working-day period for the refund to be processed.

However, to date, I have not received any assistance from Clicks, and they have been redirecting me from one direction to another instead of refunding my money. After being given another number to contact, I tried it several times but it did not even ring.