Poor, disappointing service

I cancelled an order that I made online on the 26th of June and 6 working days later, I have not received a response or feedback with regards to my refund. I phoned Clicks customer service twice, the first attempt they dropped the call and second attempt, they kept me on hold very long. I am so disappointed in CLICKS and I will not use the service again. I am still waiting for feedback and my money back.