Poor Customer Services

I have been struggling to log into your website. Even though I received an online authentication email. I phoned the customer services number today and they are not able to resolve my problem. They say that the email and ID number does not link to the club card number. However the email address is used to receive marketing emails. I updated my details, now I have to wait 2-3 working days before I am able to log into the website. This is terrible customer service delivery. It sounded like the agent either did not know/understood what I was asking or did not know how to resolve the problem.