JK
Jay K

1 reviews | Active since Mar 2017

27 May 2020, 17:29

Poor Customer Service - Clicks

Dealing with clicks direct medicines has been a total nightmare. Firstly: they requested a script - this was then sent by Blue Route thrice. Still nothing. then they said they received it and meds will be dispatched. Nothing!! Secondly: Discovery then got involved and assisted me - they then sent the script and Blue Route sent the script.....still nothing. I then went to fetch the meds myself. Thirdly - i sent a new script myself - they called me everything was sorted. I then received another call to say my meds will be delivered on the 26 mAy - i still reiterated it cant be late as i cant skip my asthma tablets (especially in the situation we are currently in). Today is the 27th - still no meds delivered. I contacted Devica who assisted me previously... and once again she asked me for a script.

I have now now taken my asthma meds in 2 days - under no circumstance should this be happening.

I'm not sure what to do - i can never get through to the call center.

If you cannot offer a decent service please don't, i understand that you are probably short staff but I think ive been patient enough.- i could have arranged for someone to fetch my meds. Should i land up in hospital - you will be hearing from my lawyer.

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