POOR CUSTOMER SERVICE AND RUDE MANAGER

This is not the first time I’m having a horrible experience with Clicks! I’ve been trying to return an item and they’ve been giving me a runaround until I exceeded the 30 day return policy. When I went to the one in Sea Point within the 30 day period they told me they don’t sell that item at their store so they won’t take it, however, since the item is still in the original box it will be accepted at a Clicks that sells the item. Now I sent my sister to the Clicks that the item was bought at in Canal Walk and guess what??? The manager refused to take it and said they can only do an exchange. I called my sister and she let me speak to the manager and he was SO rude to a point after the call he started speaking to his colleagues that I’m annoying and rude. She thought I had I had hung up the call. I called again and asked for his full name he said he already gave me his full name at the beginning of the call and he won’t do that again. Travelling up and down do all of this is not for free. I am so fed up with Clicks and their poor service!