Poor customer service and Prejudice cashier

<p>I bought a Russel Hobbs kettle in October 2016, and have always bought essential kitchen appliances from Clicks due to their return policy and the competitive prices they have, in addition to club points. I'm still shocked at the behavior and prejudice comments I received from the cashier when returning the kettle. The item is still under guarantee since I've only had it for +-6montha, however for the 1st time in my life I was told I'll have to leave the item at the store and wait for feedback from the technicians. What made me livid was when the cashier said " this is not an Indian shop". </p> <p> </p> <p>I have an infant that drinks formula and for the past 3 days I've had to utilize more electricity as I had to find other means to boil water. The most crucial basic need in a home is a kettle and after spending a substantial amount at a trusted and respected store I doubt I'll ever buy anything ever again at Clicks. I've never had issues with any returns on any items I've bought at this store and this experience has brought nothing but a high electrical bill and torture in making formula for my child.</p> <p> </p>