Poor customer service.

I ordered a number of items from Clicks Online. I quickly got a response from Clicks that my parcel was ready for collection. Clicks is good in that way. Delivery is prompt and efficient BUT this time, I encounter a problem. On opening the box at home, I immediately noticed that one item was not in the box. I immediately phoned the call center and reported this (Ref ***8). FIVE (5) days later, after no response, I called again and spoke to Carl (01.09.2020). He promised to get back to me soon. This never happened. It's now been 12 days later, without any response. I've paid for the missing item (R199) but has not yet received it. Clicks is just silent on the matter and has not given me the customer service that I deserve.