Poor customer service

The dispensary area at Clicks Ngebs Mall should make use of the machine that issues customers with receipts indicating customer number before queuing (other Clicks stores elsewhere have these machines). This exercise improves customer service, as things stand the queuing is a mess at this pharmacy in particular for the section marked for collections - there would be those standing in a queue and others would be on their seats thus failing to identify who the last person is in the queue and others skipping the queue. This also helps those who are having physical challenges to find the next counter sooner, let's be considerate. One is not even aware how many counters are for collections and self-medication as there's inadequate markings.

It should be a duty of the pharmacist to collect customer's medication from the store aisle if the particular medication is not in the dispensary area, not the customer's especially after waiting for long in the queue then you are expected to collect some medication by yourself from the aisles while the pharmacist is helping the next customer, this should not be happening as it's the staff that is knowledgeable about medication and where exactly on the aisle the products are - the staff is there for customers and not vice versa.