Poor customer service

I am extremely disappointed with the customer service provided by Herm**** Clicks regarding their policy for exchanging broken utensils. It is unacceptable that every time I return a broken utensil within the guaranteed period, I am met with nothing but excuses and excuses.

The staff at Herm**** Clicks have consistently refused to exchange broken utensils, leaving me with substandard products that are not fit for purpose. This is completely unacceptable and is a clear reflection of the poor quality control measures that are evidently in place.

As if the broken utensils were not bad enough, the customer service I have received from Herm**** Clicks (Main Road) has been pathetic. Each time I have approached them with my concerns, I have been met with indifference and a complete lack of empathy. The way the manager treat me as a customer in front of other customers is also embarrassing.

I would strongly advise anyone considering shopping at Herm**** Clicks to think twice before doing so. Their lack of customer service and unwillingness to stand by their own policies is appalling and should not be tolerated. I will be taking my business elsewhere and would encourage others to do the same.