Poor Customer Rewards service

on The 09 October i visited North cliff Shell and filled in R400.00 petrol and **** purchases simultaneously at the SPAR Express part of the filling station.After i paid i immediately told the cashier i had forgotten to swipe my clicks club card,and the cashier,rep**** there is nothing she can do.I then wrote to clicks club card and got the same reply today 14 October 2019.What these conglomerates don't understand for some of us points mean the most to us ,and we plan weekly to fill petrol on a Wednesday to get double points.I don't know what the big deal is if the transaction is validated,and an honest mistake is made,why the point cant be loaded.Why come up with a system that is so rigid and with no flexibility. Other companies to accommodate,but at Clicks it is a clear NO NO>