Poor customer care from Clicks

I placed an order online with Clicks on Black Friday (order # 181 ********** ) and when I received my order, there was an outstanding item. I contacted Clicks via email for the first time on the 4th of December (Reference ********** 3) to ask what steps I should take in order to receive the item missing from my order. On the 11th of December, I phoned the customer care line, only to be told that the consultant handling my query has already left for the day, but would contact me the following day. I received no phone call and sent another email on the 12th of December to ask what the status of my query is. I was told that my email has been forwarded to the Online Team again and that there has been a request that they contact me urgently. It is now the 28th of December and I still haven't had any feedback from anyone at Clicks - 24 days since I first made contact with them. I am very disappointed since I am a regular customer and expected more from Clicks.