DB
Daniëlle Botha

1 reviews | Active since Jul 2018

04 Feb 2020, 21:22

Poor client Service and false advertising!

Clicks Thabazimbi poor client service!!

I have always loved clicks 3 for 2 specials! But today i was greeted with the rudest lady ever! I selected 3 items from the "oh so heavenly range that was under the 3 for 2 special on the SAME RACK" when the cashier loaded these items i saw that none of the items was deducted? ( 3 for 2 - cheapest item free) when i brought the lady's attention to this she asked me to show her where on the rack it says so since she said it was not on a special. I took her to the sign - showed her THE CLEARLY MARKED 3 FOR 2 SIGN - and she still managed to argue with me that it was not for these products? Although the sign was clearly placed on the rack with these items. When i told her that this would infact then be false advertising she got rude. I told her that it clearly states 3 for 2 for these specific items and that i will not be taking any of it in the case that she clearly didnt want to help me! (SINCE SHE STILL HAD MY CLICKS CLUB CARD FROM WHEN I HANDED IT OVER TO HER BEFORE SEEING THAT THE "FREE" ITEM WAS NOT DEDUCTED) i left clicks feeling severely dissatisfied, upon her screaming your: CARD! And her throwing the card to me outside of the actual shop??

Is this how a customer should be treated??

What happened to the customer is always right? SINCE I CLEARLY WAS WHEN SAYING THAT THE SPECIFIC ITEMS WAS 3 FOR 3 SINCE THERE WAS A MASSIVE SIGN ONLY A BLIND PERSON COULD MISS!

0
Replies (0)