Poor Client Service

It’s been over 3 weeks since I have been to Clicks Mafikeng the one in Choppies Center, 28 April 2022 there was a duplicate payment from my account due to a payment error from QR payment.

I was assisted by Vincent who advised that the transaction will auto correct the same day if not then I should come the next day with my bank statement which I did.

I waited for a week without response, when I called the shop he told me he’s still awaiting feedback, the second week I called again and was assisted by Nick who told me that as per investigation there was no duplicate transaction, this feedback was sent to the store on the 6th of May but no one cared to say anything to me plus the transaction was processed from my account on the 8th of May.

So from 28th of April to date I have not been refunded my R198.88 plus I had to print my bank statement twice which was an extra bank charges.

I love Clicks but this experience is making me think twice.