Poor clicks online service

Online purchase 07.01'22, payment goes through, today 12.01'22, order still shows processing, numerous emails, no replies, only case no's, phone Clicks Call Centre, my airtime, speak to Jamie, hold on for 4min for her to speak to her Manager, line dead, re-phone 3 times to get hold of Jamie, another lady picks up, speak to Jamie, informs me Jamie will phone me back in minutes, I phone back again after 50min, all others answering don't know Jamie, then I get hold of Jamie, her Manager Bianca says she's going to Investigate my order, for what, she was a job in SAPS, my order was done because I NEED the items I chose, not to be packed away, I requested my money to going do shopping elsewhere, no they can't, I have to wait, I'm sorry, I followed Clicks Online instructions when I made online order to pay ASAP, now I must wait until it suits them, again they will phone and apologize numerous times, no it doesn't work like that, they need my Bussiness and that's why I ordered online, if the status moved from processing to next level, then I can see, but no movement, curve is gone, people are back at work, don't use Covid as a reason, I'm fed up with that excuse, Bussiness must go on, I know I made use of them, but believed after previous defaults, and sorries, they'll improve, doesn't look like that