Poor Clicks online service

The online shopping facility for clicks should be stopped until they get their ducks in a row.Completely shocked with the poor service I have received from Clicks.I ordered things on clicks online about 2 weeks ago.The payment went through but up to now the items I paid for are still sitting in my cart.I have supp**** the proof of payment and all the things they asked for but up to now nothing.I have sent follow-up emails and they are not responding anymore.To even think that this is a big company doing this is beyond belief.How can you have so many complaints year after year and not set up systems to fix it.Absolutely NO convenience with this online service.Am hugely disappointed with their online service department.