Poor and misleading online delivery information

I ordered #*** essentials ALL FOR MY LITTLE online... This is all of her toiletries including her nappies and formula on Thursday the 23rd and payment went through no issues and I took the option to have it delivered to my place because I cannot go ANYWHERE with my two year as she is not allowed at malls due to COVID-19. I waited till this morning and decided to contact the call center to find out what is the delay my child is running out of nappies. The lady on the phone told me my order will only be delivered on the 6th of May... That is absolutely unacceptable and upon asking for cancellation she told me it will take a whole 14 working days for a refund. HOW??? This is ridiculous!!! We are trying by all means to STAY AT HOME and not leave the house what is the point of having an ONLINE service when it takes FOREVER??? I could have just gone to get the stuff myself... My child is running out of nappies WHAT MUST HAPPEN NOW?? I demand assistance please. Either arrange that i collect at the nearest store or refund my money immediately please this is not on.