points rewards - non existent

My card was ****** about 2 months ago. I followed all the correct procedures - long story short - got my new card and to-date Clicks have still been unable/unwilling to reload my existing points on to my new card.<br> <br> My old card was a gold card<br> <br> new card is a blue card<br> <br> In-store I get blank looks from the tellers and told the card is not loaded and they cannot assist me - ok, then - who can?<br> <br> Shocking shocking service