Plenty of staff, but very little client service

Hi. Your service at Ferndale on Republic is very bad. I got there this afternoon at 15:45 and there was one gentleman client being helped. I was the first in line after him. There was one lady helping the gentleman and one staff member with his counter closed doing admin. Then there were two that I could see standing in the stockroom discussing something. My ticket said I had an 8 minute wait according to my ticket. You have 4 people at work, and only one is serving clients? I got rather irritated and left without a word, went straight to Dischem and was at the till to pay within 3 minutes. Clicks: I think your level of service is apalling.