Please train your Boskruin Manager

Please can you ensure that you train your manager at Boskruin branch. I went to collect my parcel was first assisted by Josiah, the collection pin I got was incorrect. He called his manager Ms Sibanda to come and assist, she tried the number but it didn’t go through. She went to check if the parcel was at the back, she found it brought it back. I asked her to get a new pin. She then tells me that I must call Clicks by ‘yourself’. Excuse me I drove to Clicks to collect a parcel that was even showing ‘collected’ when I viewed the order and she tells me that I must go back to my house to call Clicks with my phone to get a pin that was not sent through by Clicks. As soon as I asked her that I think in her mind she thought she was still too important to do that, she the. called Tshego to call Customer Service which she did and I left with my parcel. I don’t think she understands what customer service is and if she thinks she’s way too important to roll up her sleeves Clicks is in for a big shock! Please train your managers to understand what Customer Service is!