PLEASE REFUND MY MONEY!!

I purchased the iron supplement tablets from Clicks online on the 24/05/2020. I had an option to purchase directly from Clicks pharmacy but last time Clicks Pharmacy advises me to purchase online as there are online discounts. At checkout I selected click and collect because my idea was to purchase online and collect at the Clicks branch near me.

On Monday morning the 25/05/2020, I went to Clicks Pharmacy in Parklands to collect the tablets. Upon showing them proof of invoice, I was told that I'm supposed to wait for SMS confirmation from Clicks when I can collect from the branch. This was rather confusing to me as the tablets I need were in stock at the branch and now I must wait for delivery from somewhere. The other surprising fact was there was no difference in price from their online portal and the store.

The sales lady at the store suggested that I buy the tablets cash if I need then urgently then I can cancel the online order and ask for refund. This was exactly what I did as I cannot wait for long. I immediately sent an email to Clicks Service department to cancel the order and refund me. Today a week after I still have no response from Clicks, not even the SMS to say the package has arrived at the Parklands branch.