****ed off waiting for online order.

I placed an order online for 2 items on Monday 4 Feb and saw the money go off of my account so I thought my order had been placed, only to get an email the following morning asking if I forgot items in my cart. So I checked my online profile and saw that I do not have an order pending and I didn't receive an email with an order number. I called the clicks call centre and they opened a complaint query for me saying that they can see that they have received the money but no order had been placed. How does that even work? I then had to wait for another department to contact me which took another day. They placed the order from their side and said it would arrive on Friday. I still did not get an order number and cannot track my parcel. It is now a full week after placing my order and I still haven't received it and it is still not on my online profile. I have made 3 calls to the call centre and to the walmer park branch to try and find my order and everyone keeps telling me the same thing that it would arrive by Friday. Clicks promises 1-3 working days for delivery I have waited a full week and have no details of my order. My order is urgent and I placed online because I couldn't find the items in store. I am ****ed off and tired of waiting for my urgent order which I originally placed in my urgent time frame. To make matters worse, the process will take even longer if I requested a refund. Please find my order!