Pharmacy Bad Service

When the doctor received my blood test results, he called me and emailed me a script for my medication. I went to Clicks and immediately forwarded the email to the one provided on the Pharmacy counters.

There are 2 queues and 2 Pharmacists on each end i went on the Prescription one. I was third on that queue. The Pharmacist was busy arguing with the customer but i paid no attention to it. The next thing, that Pharmacist informs us we must join the other queue when we have been standing there for more than 20 minutes and the other queue was slowly increasing.

I had other errands so i left only to come back later to find the same Pharmacist arguing with another customer. I went on the Self Medication queue as instructed earlier and was assisted by the lady Pharmacist. There were 3 items on my script but she only gave me 2 saying that the other item requires the original script. How was i supposed to know that and when will i get time off work to go to the doctor to fetch a new script? Isn't there a protocol you follow if you are unsure of a script, like contacting the doctor for one?

The other item had a repeat. I asked her if she captured the repeat, she didn't see it. She then asked if i will still fetch from the same place (Why else would i insist she captures the repeat?) This was my first time using this Clicks Pharmacy and the worst experience ever. I am a regular and even collect my online orders here. Everyone provides exceptional service but the Pharmacists are the worst.