Pefetic online service

We'd 04.12'19 morning, I ordered online products from Clicks, payment went immediate through, I received an email as proof of order and payment, saying 1-3 working days to be delivered, Mo 09.12'19 I phoned early morning to ask about my order, I got an escalation no that someone will phone me about my order, at 16h50 I phoned again, before they close, I'm put through to the person that needed to phone me, Darren, saying that he works until 19h00 an would've phoned me, really, from this morning, twice my airtime, now he's looking for my order, o it's out of stock, from Wed 04.12 my order and payment went through, until Mo 09.12 I needed to phone twice, now he tells me, with attitude, I have to wait up to 3days for amount to return to my bank account, when I made payment, clicks received immediately their money, no emails, no sms, no phone calls, informing me out of stock, pefetic, how many online orders go through, with this service delivery, I was informed by a staff member, this is the service I'll receive from online, they don't do what they say or promise on online orders