Pathetically poor unprofessional service!

In all the years that I've been shopping at Clicks, I've never experienced such BS customer service as I did today. On Saturday, 24 February 2018, my husband bought some medicine from the Westgate Mall branch. Not checking the slip to see what he was charged before leaving the store. Once he got home he checked the slip and saw that he was overcharged for a marked down item. Today I was in the Rylands area and decided to return the medicine as we did not need it because I had something similar at home that I ended up using. Anyway, I went to the new Clicks in Rylands and requested a refund and was told by the till supervisor, Toghieda Van Der Rhede, that she cannot return it because it was not bought at that store and returning MY money will mess up their budget??? Now I have not been buying from Clicks since yesterday to KNOW that ALL Clicks stores are linked and can exchange or return something bought from any of the outlets. I explained to her that I get what she is saying but surely it can't be a loss if you getting your product back, so give me MY money. She says she can't because it wasn't bought there. I then tell her even though it was not bought there, it will be going back to same warehouse whether I return it in Contantia or Paarl, so there's no difference as it is ONE COMPANY! I ask to speak to the manager who decided he doesn't want to deal with the query and she should sort it out. He eventually came to the till then asks her "did you tell the customer?" And her reply was, "yes". He then goes on to tell me there's nothing he can do, he can't refund me because this was not bought at his store and it is going to inbalance his books - they are going to be under budget. What BS is that? Have Clicks lost the customer focus? What happened to customer service? Have you become so money orientated that you forget that without CUSTOMERS money you won't have a business! I asked him for his name and he hesitated, ignoring me ever so carefree and spoke across me telling the supervisor that he is busy at the back and can't deal with this now. When I tried writing his name down he grabbed the slip from me and scribbled his name. When I asked to write it down myself because I can't make out his hand writing, he kept pulling the slip and with so much attitude - much disrespect??? Is the the kind of 'managers' Clicks employ? People with no customer service whatsoever? We are good enough when you take our money but you can't return what's rightfully MINE, then still OVERCHARGING us on top of it! Dino Wessels, Manager at Rylands Clicks, you need to go back to school my dear, if you knew anything, you'd know the least you could do is to give the customer a hearing and show some kind of interest and RESPECT. I infact don't care whether you over or under budget that's your problem, not mine! I swear to never set foot into a Clicks EVER again, but after I receive my refund! 24hours later, I have not heard from the customer service regarding my complaint. I will not be supporting Clicks ever again and will ensure to get more people to do the same.