YG
Yoschini G

1 reviews | Active since Sept 2010

30 Mar 2015, 09:52

Pathetic Service offered by Pharmacy

Good Day <br> I would like to express my anger of my experience at the Clicks Pharmacy , Brigh****er commons yesterday.<br> I picked up 4 of the 6 months of my repeat script at this pharmacy. So yesterday I went in to fetch the 5th box of the script , I was greeted by a very arrogant Ramosha Jack at your pharmacy.<br> I picked up the other 4 boxes previously from other staff, who were very polite and decent.<br> As soon as he greeted me he looked so unprofessional with dreadlocks and such attitude, not professional at all.<br> <br> He say the doctor did not write a repeat script and all kinds of attitude, saying he cannot assist me further.<br> I said to him its a pity the doctors office is not opened today so you could call him and confirm , he said you cant do anything , and I cant assist you, did not even call up my med aid details<br> I asked him for his name and he says his name is Ramosha Jack and he is head of your pharmacy.<br> I asked him if you had such a problem , how did your other staff give me the meds 4 months in a row.<br> He said he cant answer me and he is not concerned about my problem and is not concerned if I report him.<br> I was assisted by Dischem Pharmacy who had no issue at all to assist

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Replies (1)
Clicks
Clicks's reply30 Mar 2015, 10:41
Official
Hello Yoschini,

At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.

We will contact you directly regarding your complaint.

We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.

Warm Regards
Clicks Social Media Team TT
0860 CLICKS (***) | ***| http://www.clicks.co.za