Pathetic service! Incompetence! No sense of urgency or regard!!! We're just money in thr bank, nothing more!!!!

So I place an order online via the Clicks app, as I have before. Make payment and order is confirmed. A few days later I get a delivered notification via the app and a text message. Having received nothing, I assumed the neighbors may have collected it. Checking in with them a day later, nothing! No package received by anyone. Contact the call center and they tell me your package was taken back by the courier due to damage, online center will call you for next steps. Three days pass and no call. I contact them again and someone different is assisting me. He, Devon in this case, mentions that the package was damaged in transit and they have to refund me. Mind you is been over a week and I'm without the products I ordered. Devon tells me that I have to choose a refund option. Still an inconvenience but I want what I paid for so I go ahead and choose the refund option to have the order recreated. Send on the information and to date... Mute, silence, NOTHING!!!!! FROM THEM, AS PROMISED!!!!! Sent two follow up emails and don't have a response nevermind the goods I ordered, paid for and then reordered. This is appalling!!! 7 days since the reorder and two weeks since the initial order and payment. Absolutely disappointing!!!! Don't call me and ask me to reexplain this whole situation!!! ***- Clicks online order- ***| OF*******- Damaged parcel.