Pathetic Service from the Manager- Clicks Maponya Mall

On Tuesday (20-April-2021) evening just before 18h00, I had the displeasure of being exposed to deplorable service by the Manager at Clicks Maponya. My ticket number for self-medication was 326. I must have waited in the Queue for about 15-20 minutes, so when it was my turn to be helped, the lady, who i did not know at the time was the Store Manager, called me to the counter, asked if i was there to buy (why else would i be there- very stupid and unnecessary question), and when i said YES, she told me they don't have labels, so i asked what that meant in the context of my purpose of being there, she went on to say that the law does not allow them to sell without labels therefore she won't be able to serve me! So i threw the ticket at her and made my way out, where i was stopped by a group of ladies (staff members) and one of them was extremely kind and helpful, she made sure that i was serviced and got that which i was there for. The contrast between the so called Manager and the staff member in terms of quality of service was like Day and NIght, the manager was going on like i should have begged for service! Based on my experience, the lady is a so called Manager by title only, otherwise she knows nothing about customer service, furthermore, she ought to remember that we don't go to Clicks to ask for favours, service is all we ever need from her, nothing more, nothing less!