Pathetic service

Dear Clicks Northgate Pharmacy Team,

I recently visited your pharmacy at Northgate to book a flu vaccine appointment, but unfortunately, the experience was marred by inefficiencies and poor communication.

When I arrived at 3:50 pm, I was informed that the nurse would see our family at 4 pm. However, it was later mentioned that the clinic would close at 4:30 pm, which raised concerns about the availability of the nurse's time. Upon reaching the front desk at 4 pm, I was told by the staff member that the nurse had instructed them not to take in any more patients.

The cancellation of our appointment without our knowledge, and the subsequent delay in securing a new time slot, led to unnecessary frustration for our family. Additionally, the explanation provided by the "acting male manager" when we expressed our concerns was unsatisfactory.

We were fortunate to speak with a store manager who took the time to address our concerns and ensured that we received assistance from a more helpful staff member, Lonwabo Mzilikazi. His customer service was exemplary, and it is staff members like him who set the standard for good service.

As I have had similar experiences in the past, including a visit just a week ago, I am compelled to express my disappointment with the service levels at Clicks Northgate Pharmacy. I hope that you will take these concerns seriously and work towards improving the experience for your customers.

Sincerely,