Pathetic service delivery from Clicks
On Saterday 25 April 2020, I accessed the Clicks app to purchase a Safeway hairdryer as I thought it was safer doing online purchases due to the pandemic we're faced with, to my disappointment.... I selected the particular hairdryer I at the time was interested in, after I checked out it took me straight to my banking app where I had to accept Clicks to deduct the amount due for the item, I approved the payment and immediately received a notification of the amount being deducted from my account from Clicks, however when I returned to the Clicks app it showed no evidence of me paying for the item, I thought maybe because it's weekend it won't reflect immediately and I waited. The Monday was Freedom day and I waited till the Tuesday, I called their head office spoke to Adrian who supp**** me with a reference number : ***0 as well as an email address *** where I should email my bank statement to which shows the amount was deducted from my account, I did that as soon as I hung up. On Thursday I went instore to Clicks Delft mall and reported the matter as I never received any confirmation whatsoever to indicate they received my email, I can't remember who i spoke to over the phone but the guy confirmed receipt of email and assured me I'd hear from them within the next 2 days. This morning (Monday 04 May 2020), I send an email for feedback and up until now I've heard nothing, well this is my money whether it is a R293 0r a R2093 I couldn't care less, I am a single mother to 2 boys, a student I'm unemployed and don't receive any other source of income besides the government grants, why would I want to be ********** like this!!! This is unacceptable!!! I never stole anything in any of your stores, so why the hell would you not pay back my money so I can do what I wanted to do with ot in the first place, sonce I've placed this order online I have been walking around with a wet head waiting on you guys to deliver my order, I can get sick or don't you give a damn!!! Please just see that I get what belongs to me if you go through your emails you should find my contact details there!!!