Pathetic service clicks Windermere centre

After a very tiring day at work I went to Clicks Windermere Centre in Durban to purchase a few essentials. The aisles were neat and a pleasure to look for merchandise. When I went to the till point to pay I had to wait in a queue while the cashier, Lihle had a discussion with a colleague. A customer at the next till point indicated that I should move over to Lihle's till as she did not acknowledge the queue. When I got to the counter she greeted me, rang up my purchase and her colleague appeared once again. To my jargrin I was asked to wait until the colleague checked a price instead of allowing me to swipe my card. I am in the retail industry and am appalled at this. We were trained that the customer comes first. I will never purchase at this store again.