Pathetic service at Clicks Kensington Durban North

I made a purchase via the Clicks website on Tuesday, 21st September 2021 and opted to collect my order from the Clicks Kensington branch in Durban North.

On Tuesday, 28th September I received an sms from Pargo stating that my order was ready for collection form the chosen store. As I work during the week, i was unable to fetch during the week. On Friday, 01st October I received a reminder sms from Pargo to collect my order from the Kensington branch. The sms further stated that I have until 12th October 2021 to collect my order after which it will be sent back to the warehouse.

Today I decided to go to the store to collect my order. Arrived at the store at 11.15 and went to the collections counter. I was then asked for my "otp" and the store assistant went to find my order. She arrived after 20 minutes asking me to confirm my name and surname. She then asked me to check my details on her device. I confirmed it again. She then told me she has to check again and she left.

I waited for a further 5 minutes and left the store after telling a cashier that I will have to come back as I had an appointment at 12.

I then returned to the store at 13.30 only to be told by the store manager/ supervisor that my order is not there at the store.

This is not the first time I experienced such bad service at Clicks Kensington. I always select this store as I am close to it but time and time again I have bad experiences.

Now I will have to make a third trip to hopefully collect my order.