PATHETIC SERVICE AND *********** STAFF MEMBERS

I am a vitality member that also has my vitality linked with my clicks club card.In january i app**** for a clicks club card waited almost 4 months,i was advised i would recieve a hard card via post, the second time i called into client services enquiring about my card they advised that i will not be recieving one anymore and now need to go into store to get a new card and have my exising points transfered over to the new card and then have vitality linked to the new card.I went into a clicks branch in canal walk century city aand they denied me access to purchase with my old card number ,i was issued with a new card and was told to call clicks client services to have my old card linked to the new one and reactivate my vitality benefit on the new card by afterwards calling vitality.Today i have called clicks 4 times and nobody can help me i called vitality and spoke to hilda whom advised i call clicks again for the 5th time and vitality was not aware of the new system clicks has now implemented.I refuse to be excluded from the sale clicks has going on. due to this i cannot o my monthly shopping at clicks because my vitality benefit is not activated i want this problem fixed ASAP