Pathetic service and ********** customer care

Good morning my review is about the poor and pathetic service at clicks Direct medicines from may this year I have had the displeasure of dealing with clicks Direct in order to receive my chronic medication which is delivered to my door on a monthly basis I am an insulin-dependent diabetic and after being diabetic for 32 yearsmy diabetes is also known as brittle diabetes as my sugar either fluctuates to high levels or drops to extremely and dangerously low levels every month I obtain my medication if I do not contact clicks Direct as a reminder that I have not all that I'm running short I will not receive my medication.

a part of my medication which is the Accu-Chek glucose test strips I am issued two boxes per month each box consists of 50 test strips every month out of the 50 from each box 25 of 40 with a frequent error of the one I have brought this up with many a consultant at The call centre Wiseman was one of the consultants that I had brought this up with I also brought it up with the call centre supervisor here I am not sure of the person's name I've also brought this up with spongilla no one to date has come back to me with a resolution to this problem every month as severe as my diabetes is I have to enjoy the fact that there are parts of the month that I am unable to check my sugar and I am at some point reaching a very low level.

after much correspondence with the doctors and opthamologist I have received motivational letters for the medical aid to approve a new testing system called the freestyle l i b r e metre compcare being my medical aid has now approved this last week Tuesday all documentation as well as approval letter was sent through to me I entered folded through to text Direct I received many a call I spoke to an agent by the name of Tata I spoke to Whitney and a few other agents who had not mentioned their name on all occasions of correspondence regarding this new metre I was advised that the order was processed and I should be receiving the unit on Monday which was yesterday during the course of yesterday I receive a call from an arrogant consultant by the name of Whitney Whitney advised that they do not have stock and I need to go to the cde department in Houghton to obtain this metre I am visually impaired I have two children under the age of 10 I have a chronic illness and I am not mobile for me to go from my place of residence to Houghton and aided or without my husband is an issue I brought this to Whitney's attention saying that this is the reason that I need medication to be delivered because I am not mobile she intern told me that she will get back to me as soon as possible at around 4:00 yesterday afternoon Whitney contacts me to advise if they do not have stock I then asked how what am I supposed to do because my metre that uses test strips the test strips that I currently have are all faukty she had nothing to say to thathowever she did go on saying that the only people that have stock of this metre is there a competitor and they aren't cannot purchase this item from the competitor at the end of the day brittle diabetes or type 1 diabetes is a rather severe chronic illness and without constant monitoring you can either end up in hospital with a hypoglycemic attack or a hyper and as mentioned above I have two children which I am alone at home with during the course of the day testing my sugar levels at any given time is a necessity being supp**** glucose test strips that do not work is preposterous,

text Direct cannot follow simple instructions from the medical aid to obtain the freestyle monitoring system and sensors in order for me to carry on living SA1 of a normal life.the consultants working at clicks Direct do not have any regard for a person's chronic illness they have no customer care experience they are argumentative and unhelpful the managers of the call centre or the supervisor thought of The call centre share the same sentiment it is sad that people with chronic diseases like myself who wait for the medication cannot be seen to adequately and promptly enough at the end of the day I am a consumer these are products that I need and clicks Direct needs to come to the party and supply these things without constant reminders that medication is due etc.

it is my belief and hope that if you are reading this review that you think twice before you expedite the use of clicks Direct as they are certainly going to drop you when you least expect it as it stands I sit here today with no test strips no glucometer that I can actually use and no assistance from clicks Direct what do I do now to get this matter resolved.