Pathetic Service

I did an online purchase on the 27th of February and delivery was supposed to take 3 working days but I did not receive my products. I called the customer service number and was told that they unable to assist as I did not have a tracking number which I did not receive while doing my order. I emailed my proof of payment and did not receive any response from the Clicks team so I had to reverse the payment with my bank which costed me a fee of R160.00 for the reversal of my funds. I am disgusted with the poor service received. Who is going to compensate me my bank charges.