Pathetic online service from clicks

I made an online purchased for clicks on the 15 January 2021 for an amount of R270. The money left my account and was processed to clicks only to find they did not give me an order number. I then started calling the online department they kept promising me the items will soon reflect under my profile just for few days later they send me an email stating that they cannot process my order and to give them my banking details to put the money back. I did exactly that. For about 3 weeks now I've been calling clicks online non stop to find out about my money and no one has answers. They keep making they have emailed and I got no email they also say the money is sitting in the finance section waiting to be released and will be in my account in 24 hours and still nothing. I really am irritated and disappointed with this pathetic service and would like my money back ASAP. when I paid I did not make then wait for it now I'm wasting almost R50 a time on a call cause I have to wait and wait and still no joy out of it.