Pathetic online purchase experience

Pathetic online purchase service I made a online purchase, they debited my bank account but no receipt or waybill was received. I was advised that the transaction was cancelled from myside and that it was not successful. A day later I get an email that they have received my funds. I cannot re process the order cos now the items are out of stock and I need to wait 17 to 20 days for my refund all because of a technical error on thier side. The manager apparently also cannot do anything about it.

They need better systems and processes. I lost out on my order because of this. Everything was done correctly from my side

I think it's pathetic for such a big company to render such a poor service.

The inconvenience costed me more then the items ordered Never again!