Pathetic misleading service

I purchased a item online on 7/12/21 and first checked the turnaround times for deliveries and I continued to finalize my purchase. I HAVE BEEN TRACKING MY ORDER EVER SINCE PURCHASED AND TO MY AMAZE THE STATUS IS STILL AS PER THE ORIGINAL ORDER DATE, I decided to contact clicks customer service and I spoke to a friendly consultant and I just wanted to know why order status has not been updated and she confirmed that orders are 3-4 days as per communication on their website but because they are behind with their orders it might take up to 7 days and i wanted to know where this was communicated and she said it is online but after I instructed her to point to this communication she could not, We all understand that the season might bring these backlogs but don't u communicate these delays to ur client, wow clicks first time impressions last a lifetime, really disappointed in ur service, agent i spoke to phatiswa silwana