Pathetic customer service

Clicks Musgrave has a ".Take a Ticket" system in place. This is good. The problem is when you are in the queue (I was 4th ) and after half an hour the person in the No 1 spot still has not been called. When taken to a manager, before walking out, their attitude is oh the pharmacy has its own manager(who is not available, unless you have waited for your turn with the ticket system.). This means the single item with a cost of Approx R30 now costs in excess of R500 if I take my time and rate of pay into account. On complaining to Head Office Customer service, I was asked what the problem was, and I explained it rationally, was then asked what the problem was so it can be logged. The person did not understand English .. Clicks customer service is none existent.