Pathetic Customer Service

On 30/08/2017 I visited Clicks at Westgate Mall to Return my Babyliss Hair Iron for another hair iron as it was not working to my satisfaction. I dealt with Refilwe who gave me the worst customer service ever, after explaining to her that I do not want a refund, I would like to exchange it for something else. She has the worst attitude and does not know how to deal with clients, instead she tells me to not get upset. She wasted my time for a good 15 minutes I then decided to leave. I called Clicks customer care today 31/08 Spoke to Thandeka Musane , whom I held on the line for exactly 9 minutes , who again told me I need a receipt, not listening that I do not want a refund but rather exchange it for something else. I've never experienced this kind of service from Clicks and i'm really very disappointed in the service I received. I'm a regular Clicks customer but after this experience I will not go back!