Pathetic customer care (online order)

I bought items online sometime mid November they never got delivered I kept requiring till they called me and told me my order wasn't going through n they don't know y,they told me they will refund me I refused and solution was for them to re-do my order and this was now Mid Decemeber,I am sad to say my order has not been delivered and again I enquired and was told my order failed again and they asked me if I want them to re order again.i mean 2 months and counting?stuff I want is in stock 😢 😔 I am beyond shocked with the incompetence at this point