Pathetic and ***********!!!

Good day, I have been a chronic patient since 2018 and have been using the Mpumulanga, Gauteng and KZN province to collect medication. For the first time in 5 years I was livid at the incompetence and most distasteful service received at the Midway Mews Midrand branch and the Tongaat Mall, KZN branch. I visited the Midway Mews branch on the 16th of January 2024 and emailed my script to *** and advised the consultant that I only need my Glucophage. With no questions asked or enquired. I was assisted with efficiency and given my Glucophage XR. Upon my visit to the Tongaat Mall Pharmacy in Tongaat, KZN branch. I was told by the consultant Nomcebo Duma that I cannot get my medication and my script was not loaded for a repeat. I then explained to Nomcebo that I just collected medication in Gauteng on the 16th of January 2024 and I had no issues with my medication being dispensed so I cannot understand what is going on? Nomcebo Duma then went on to tell me that XR is not listed on my script and they cannot dispense medication and that I require a new script. I then contacted my doctor and advised to send new script. In the interim I explained to Nomcebo to check in the archives as all my previous scripts say Glucophage XR and why did the CLICKS in Midway Mews Midrand dispense my medication with the same script. As I waited for the doctor to send me my script I asked Nomcebo Duma if she referred the matter to her manager Kiara Rohith and she advised that yes she referred the matter to her manager and her manager said they cannot dispense my medication until the new script is received. I also contacted the Pharmacy manager at Midway Mews Midrand to enquire my repeat script was not loaded and why did they not inform me that my script is an issue. I was advised that I was assisted by Lusanda at Midway Mews Branch. After waiting 45 minutes at the Tongaat Mall Branch Nomcebo Duma contacted my doctor and dispensed my medication. I want an explanation as to what nonsensical behaviour and protocols are these for a highly reputed brand and mind you being a diabetic, having blood clots in the brain as you will see Xarelto 20mg on my other scripts and having thyroid issues I must sit, wait and succumb to this disgusting behaviour of your consultants on such incompetence. I want answers and I want an explanation as to why I had to go through this pathetic experience. Absolutely appalling!!!