Paid for stock online that wasn't available

I placed an online order with Clicks on 10 August 2020 I ordered 2 single electric blankets and 1 baby toothbrush. My order was paid for by eft, my order was delayed due to their backlog so I waited. I then received an sms to say my order was ready to collect at the store. To my disappointment I only received the toothbrush and I was told maybe the rest of my order is still on its way so I waited. I then emailed to ask what the hold up is and I was told they will get back to me. Then I receive an email from OMNIcall centre telling me they sorry but they are out of stock and they can either refund me in points or to my card. Firstly I didn't pay with points so why would you even offer me that and then secondly I want my electric blankets not a refund. So I told them this on email and now nobody is getting back to me. Unacceptable I want my order that was placed and paid for online. I am extremely disappointed in the service I received from Clicks. Today is day 3 of emailing and nobody has rep****. Apparently Darren Ehlers is the consultant working on my account I left a message for him yesterday as well still no reply.

I just want my blankets delivered please and I think its only fair to deliver it to my house for the inconvenience you guys have caused me.