Paid for goods, never received them, no explanations given!

I placed an online order for goods and payment was taken but nothing has been delivered. I followed the parcel online every day for a week and each day I get an email saying it’s out on delivery, but it is never delivered. Online it says that I was unavailable, then eventually after a week of this, the parcel is damaged and is simply closed for delivery - no refund, no contact, nothing.

No one however calls or speaks to me and each day I was available and waiting for the parcel. So I tried calling to complain - they gave me a reference number and told me someone else will contact me - no one else does. Then I emailed - they respond saying someone else will contact me - no one does. I placed messages on Messenger - someone replies only to tell me that my complaint has been escalated - however no one actually lets me know what is going on.

I have wasted time and money calling Cape Town to sort this out and this is besides the time waiting at the address for the parcel - for a week.

And added to this I’ve ordered a variety of other items from a variety of different companies around South Africa during lockdown and have used a variety of different courier services and not once have I had a problem, so I don’t understand what the problem could be. Nor do I understand why someone can’t simply address the problem in person via email or call.

This is disgusting!