Overcharging Online customer

Good morning

In July 2019 I placed an online with order Clicks and none of my discounts went through upon checkout and payment. I then contacted the customer care line immediately to advise them of what just happened. They said there was an online problem and they are attending to the matter and will get back to.

I have called in 2 times since then and Clicks has still not refunded my money nor had the decency to even contact me. I order with Dischem as well online and must be honest, their service is amazing. I would expect so much more from Clicks considering they have been around so much longer.

Please can Clicks refund my money they took from me or should this be classified as theft?

Very unhappy Clicks customer