OVERCHARGED / RELUCTANT TO GIVE REFUND

To whom this may concern

Went into CLICKS at SUMMERFIELDS center Corner Kelly & Kowie str Boskruin, to grab 2 small items. After I had paid I noticed that the cashier Sibongile Maseko had over charged me which I immediately brought to her attention. Without an apology, she explained to me that it’s not her fault as the till recognizes bar codes. And that there is nothing she can do. I suggested a refund. She then told me that it’s not that simple as she would need to call a manager, who would need my details to do a refund etc. I said that’s fine. She rolled her eyes and looked at me.again I said well if that is what it entails, if she could please do what needs doing, which she then did. When the manager arrived Sibongile Maseko assured me again, that this is not her fault, again I said nothing. She then apologized to the man behind me in the queue for the delay. I then pointed out to her that she should apologize to me too for the delay. She then raised her voice to me, screaming at me, that she has already told me that it’s not her fault. Do the employees at Clicks not realize that they represent Clicks while they are at work? I understand a mistake in the till, however I do not understand the cashier telling me that “it’s not her fault” I also don’t understand the reluctance to give a refund on an overcharged amount, regardless of the amount. Kindly suggest some sort of an apology from Sibongile Maseko in order for me to return to that sane Clicks as I am a regular client there, and my script is kept there. I await your response Many thanks Davida Dolata