Overcharged & No Support – Clicks Woodmead

On 24 July 2025, I went to Clicks Woodmead to buy essentials for my maternity hospital bag. When I got home, I realized I had been charged for two Dettol items, even though I only bought one.

As someone who is highly pregnant, going all the way back to the store isn’t just inconvenient — it’s an added expense and a potential health risk.

I tried to contact customer care to resolve the issue. I was kept on hold for an unreasonably long time, and even after sending an email, I’ve received no response. This is not the level of service I expected from Clicks, especially during such a sensitive time.

My Clicks card number is ***, should anyone from the team care to follow up — though I’m not hopeful, given the silence so far.

Very disappointing experience. I expected better accountability and basic customer support.