Outstanding Service at Clicks Atlantis

I was forced by circumstance to visit Clicks Atlantis recently. The chaos outside the mall was unbelievable, and since I don’t walk well — and it was about five million degrees — I called ahead to find out exactly where they were. The lady on the phone tried her best to guide me, but we missed each other.

Then, to my surprise, as I entered one of the mall gates, a lady in a Clicks uniform walked straight towards me and said, “Was it you I just spoke to?” She introduced herself (I think she’s the manager or supervisor) and personally took me into the store and to the dispensary, asking if there was anything else she could help with.

What an incredible contrast from the chaos just 50 metres outside. Inside, the store was calm, cool, and beautifully run. Every staff member seemed to know exactly what they were doing. I was then helped by a tiny lady — honestly a third my size — who noticed I wasn’t doing too well. She told me, very kindly but firmly, “Please go sit down, let me get you some water.”

What an incredible experience. I could have sat in that queue for hours, just soaking in the peace. Clicks stores are generally well run, but this one was exceptional.

2000 out of 10 for the manager, and at least 1000 out of 10 for the store. Absolute credit to Clicks Atlantis — thank you for restoring my faith in good service.