OUR IT LINK DID NOT WORK- LOSE THE POINTS

I tried to use my Clicks promotional email link to redeem Clicks Loyalty Card points when procuring a gift through their partner Netflorist. I had to place my Netflorist order quickly to ensure today's delivery of my gift. I tried several times to get my points by using a promotional email I received from Clicks (which I receive regularly). I've been asked many times in their stores to become a loyalty member and always said no. Eventually I relented. The first time I try and use their system to record points the link is not working. So I quickly placed the order to ensure today's delivery of Netflorist and then called Customer Care at Clicks. After explaining my situation I was put on hold for a loooong time. Eventually the feedback I got was sorry, the IT link is not working. And they could not redeem/record the points as the order was already placed and they had only just found out the link was not working (from me). Really?!!! I was told I could not redeem points - only in store, but they could not record the points as it was now too late. No plan could be made. So what then? It is too bad for the customer then? So when I said I would note this on Hello Peter, I was told \OK"."""